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QUALITY CONTROL SYSTEM (QCS)
A quality control system is used to measure and control the quality.
Quality control software can be used to identify and predict product
defects and problems with the company’s process.
SALES FORCE AUTOMATION (SFA)
Sales Force Automation is part of part of a company's customer
relationship management (CRM) system. SFA automatically records
information in all the stages in a sales process. SFA is accomplished using
specialized software. SFA Software provides mobile sales persons
electronic tools to manage various aspects of sales, e.g. contact
management, meeting schedule, manage product information, etc.
MARKETING INFORMATION SYSTEM
A marketing information system assists in marketing decision
making. This information system serves as a central information system
for various tasks of the marketing department such as marketing research,
consumer behavior monitoring, etc.
CUSTOMER INTERACTION MANAGEMENT (CIM)
SYSTEM
CIM system manages day to day interaction with customer such as
telephone calls, e-mails, web interactions, web interactions, and instant
messages.
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