Page 142 - 6201

Karyna: I see. I'll tell him when he is free. Do you want to make an appointment or to
reschedule your appointment?
Laura: I'm calling to confirm our appointment. May I leave a message for him, please?
Karyna: Sorry, I am afraid I did not hear that. There is some background noise.
Laura: Can you take a message for him, please?
Karyna: Yes, I can take a message for him. Would you like to leave a message for
him? What is the message?
Laura: The message is: "Edward, I have the documents you need. Please call me ASAP
to confirm our appointment. Laura Smith." Have you got everything? (as soon as possible)
Karyna: I'm sorry I did not catch the last part. Can you speak a little more loudly and
slowly, please?
Laura: O.K. I'll speak up: "Please call me as soon as possible to confirm our
appointment. Laura Smith."
Karyna: Yes, I think I've got everything now. Would you like me to read it back?
Laura: Sorry? I didn't catch that.
Karyna: Let me read it back. I want to make sure that I got the message right.
Laura: O.K. Go ahead. Read it back, please.
Karyna: So, the message is: "Edward, I have the documents you need. Please call me
as soon as possible to confirm our appointment. Laura Smith."
Laura: Yes, that's right.
Karyna: I've just sent your message to his mobile phone right now, so he will be able to
read it when they have a break, and I'll pass him the message when the meeting is over.
Laura: Thank you very much.
Karyna: Oh, hold on… He just replied to me… Yes, he can speak with you now. I am
putting you through.
Karyna puts Edward on the phone.
Edward: Edward Johnson speaking.
Laura: Oh, Edward is that you? This is Laura Smith. It's hard to get through to you.
Edward: Nice to hear you, Laura. You see, I am terribly busy now. There is a brief
coffee– break in the middle of an important meeting. Can you call me later in the afternoon,
please?
Laura: O.K. When can I call? What is the best time to reach you?
Edward: Laura, I cannot hear you very well. I did not catch the last sentence. Can you
hear me well?
Laura: Sorry? Please repeat the last sentence. There is a strange noise on the line.
When is it convenient for me to call?
Edward: I can't hear you clearly. We have just upgraded our phone lines and I can't
hear anything now. Damn it.
Laura: Sorry, I did not catch the last part.
Edward: Well, can you hang up and call me one more time, please?
Laura: O.K.
Laura hangs up the phone and dials the number one more time.
Voice on the line: Hello.
Laura Smith: Hello. Can you transfer me to Edward Johnson, please?
Voice on the line: I am afraid you dialed the wrong number. What number have you
dialed, by the way?
Laura: Never mind.
Laura hangs up and dials one more time. Edward picks up the phone.
Edward: Hello.
Laura: This is me again. I guess we were disconnected. I can hear you well now. So,
what is the best time to reach you?

130