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USEFUL PHRASES VOCABULARY
Answering the phone Making phone calls
Good phone box = phone booth
morning/afternoon/evening, telephone directory = phone
York Enterprises, Elizabeth book
Jones speaking. mobile phone
phone card
Asking for the caller’s name fax machine
Who’s calling, please? answering machine
Could I take your name, the line is engaged = busy
please? to dial a number
to leave a message
Introducing yourself to phone back
This is Paul Smith speaking. Directory Enquiries
Hello, this is Paul Smith from reverse charge call
Smith Brothers Ltd. local call
long distance call
Asking for someone the wrong number
Could I speak to John Martin, dialed number
please? to get through
I’d like to speak to John to return a call
Martin, please. to give a ring
Could you put me through to charge
John Martin, please? codes
Could I speak to someone to connect
who … to dial
digit
Explaining absence direct
I’m afraid Mr Martin isn’t in extension
at the moment. hands-free
I’m sorry, he’s in a meeting at local
the moment. operator
I’m afraid he’s on another line receiver
at the moment. tone
Putting someone on hold units
Just a moment, please.
Could you hold the line,
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