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 "I am glad to hear about your grandchild but I have to take
another call. If you need any further assistance, please do call
back."
 "I appreciate the additional information, but I must attend to an
urgent matter. Thank you for choosing About.com Inc. and
please call again."
 "Your business is very important to us and I need to enter your
order into the system. Is there anything else you need?"

PHONE CALL ENDING TIP #5:
OFFER ALTERNATIVES

You may have methods other than the phone that people can use to
contact you. These include: email, texting, web chat, your secretary,
assistant, etc. For example, "If you have any further information you
would like to share with me, please send me an email at
operationstech@About.com" Or, if need be, "My assistant, Mr. Bob
Smith, will be willing to help you. You can reach him at Ext. 1234"

PHONE CALL ENDING TIP #6: USE TECHNOLOGY

If you have Caller ID, write the offending caller's phone numbers on a
list and keep it near the phone. When you see them calling, let it ring
through to voicemail and return the call via email.

HOW TO END A PHONE CALL
WITH A TALKATIVE PERSON
STEPS

1. Make sure you have a good reason to end the phone call.
2. Find a breaking point in the conversation. When there is a
pause in the conversation, use this time to speak up. Be patient.
Interrupting someone, growling, grunting, or sighing loudly is
rude and may offend the person.
3. State a reason for ending the conversation so the person on the
other line doesn't think you are just hanging up on them.
4. Apologize for having to end the conversation.
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