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please?
Hold the line, please.
Problems
I’m sorry, I don’t understand.
Could you repeat that, please?
I’m sorry, I can’t hear you
very well. Could you speak up
a little, please?
I’m afraid you’ve got the
wrong number.
I’ve tried to get through
several times but it’s always
engaged.
Could you spell that, please?
Putting someone through
(connecting someone)
One moment, please. I’ll see
if Mr Jones is available.
I’ll put you through.
I’ll connect you.
I’m connecting you now.
Taking a message
Can I take a message?
Would you like to leave a
message?
Can I give him/her a
message?
I’ll tell Mr Jones that you
called.
I’ll ask him/her to call you as
soon as possible.

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