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There are several reasons that you may need to end a phone call
professionally. The most common is the "long winded talker" that is
consuming your time. Another reason, but less common is the caller
that uses abusive, threatening or vulgar language. In this instance you
should consult your company's policy and procedures on how to
handle this situation in order to avoid any legal ramifications.

PHONE CALL ENDING TIP #1:
THINK FIRST

Before you decide that you need to end a phone call, make sure the
"business" part of the conversation is complete. You don't want your
caller to think that you are avoiding the business at hand. For example,
ask "Is there anything else I can help you with?"

PHONE CALL ENDING TIP #2:
ALWAYS BE PROFESSIONAL

Choose your words carefully. Don’t be condescending in your words
or your tone of voice. Avoid making statements or asking questions
that will prolong the conversation. Be curt and assertive, but avoid
being rude or impolite.

PHONE CALL ENDING TIP #3:
SET A TIME LIMIT

Part of every successful business is building relationships with your
customers and it is nice to hear about their vacation or their
grandchildren. When you are sure the business portion of the call is
ended, look at the clock or call timer on your phone (if equipped) and
give the caller another 3 or 4 minutes (or less).

PHONE CALL ENDING TIP #4:
SEIZE THE PAUSE

Wait for the caller to pause in their conversation and jump in
immediately with a pleasant call end statement, for example:
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