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15. We must reject your complaints regarding the quality of the items we shipped to you.
After a thorough examination, we find that the merchandise is identical to the sample
you sent us when placing the order. Would you please check the shipment more.
16. We would like to ask you if you are interested in representing our firm in your country.
17. May I suggest that I come to see you on… so we can discuss all outstanding matters.
I presume, you will reimburse me for all expenses covered by proper receipts.
18. We agree to your suggested visit on …
19. May I mention that now I represent some of the better-known companies…
20. We regret having to inform you that we are forced to cancel our contract which was
dated … We have ceased all export shipments to … We wish to thank you for the
excellent cooperation you have given us.
21. We would like very much to express our appreciation for the friendly reception you
gave … We wish to confirm the arrangements whereby Mr X will visit us in May for
further discussions. We wish to assure you that Mr X will be considered our guest for
the duration of his visit.
22. We wish to congratulate you and offer our best wishes on the 10 anniversary of your
th
firm we would like to take this advantage to thank you for your pleasant cooperation
over these years.
23. We wish to announce that we have opened a sales office in… We would be pleased if
you would take full advantage of our services. We fully guarantee the quality of our
products.
24. Mr X is fully authorized to act in the firm's name.
25. We would like to suggest a commission of 10%. Please let us know if you agree to
our suggested commission.
26. After discussing the details, I wish to confirm the reservations for the convention as
follows…

3. Analyse the structure of the following letters. What devices are used to make them polite?

Elements of A Letter
Analysis
Attention-getter For the attention of the Sales Manager

Salutation Dear Sir or Madame,

Acknowledge Thank you for your inquiry of November 5.
inquiry
Inform about price We have enclosed our winter catalogue and price-list.
- lists/ catalogues
Draw attention to Though we will see we offer a wide selection of watches, may we
goods draw your attention to pp.30-35 which we think might suit the market
you are dealing with?
Mention As you are probably aware, all our products are fully guaranteed
reputation/ and backed by our world-wide reputation.
guarantees
Encourage further If there is any further information you require, please contact us.
contact