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7. What are the main differences in the use of requests in your own language as compared to
that in English?

8. Your friend wants to go to the park. You make an alternative suggestion. Try to be persuasive
and make him/her agree to your suggestion.

9. Your friend's son has been terribly ill for a few weeks. Encourage her.

10. Your neighbours upstairs have a leaking water pipe that makes stains on your ceiling. Ring
them up to complain.

 SPEECH ACTS IN WRITTEN COMMUNICATION

1.Analyze the following standard cliches that are widely used in business correspondence.

1. We would like to point out that we offer our customers top quality repair facilities
2. Unfortunately, we must inform you that for competitive reasons our production line
comprises only specific items.
3. We acknowledge receipt of your letter dated… Unfortunately, we are not in position to
make you an offer.
4. Thank you very much for your letter of inquiry dated… Unfortunately, we must inform
you that we do not export. All our products are exported by…
5. Thank you for your inquiry of … We also confirm receipt of your sample. Having
examined it, we can assure you that we are able to produce an article of identical type
and quality. Based on your annual requirement of … items, we can make the
following offer….. May we assure you that these are our latest prices for the above-
stated quantities. Should you have additional questions, feel free to contact us.
6. We would like to demonstrate our proficiency by a trial order. We assure you that all
orders will be handled with utmost care. May we request a prompt reply.
7. We regret to inform you that we do not manufacture an item of the type you desire.
8. In your letter…. You requested amendments in our offer of… We must, however,
inform you that other terms of payment are unfortunately not possible. We very much
regret this, but we would have to reject the order should you insist on the changes
cpecified.
9. We agree to amendments to our offer as requested in your letter of…
10. In reply to your inquiry, we must unfortunately inform you that our experience with that
company has been most unsatisfactory. Deadlines were not kept. We would ask you
to kindly treat this information as strictly confidential.
11. In reply to your inquiry concerning our terms of shipment, we would like to inform you
as follows: …
12. We wish to confirm receipt of your order of … for the shipment of…
13. With reference to your order dated …, we wish to inform you that the goods you
ordered have been shipped today.
14. In our letter dated …, we gave you a deadline for the delivery of our order.
Unfortunately you have not been able to keep this deadline. Therefore, our order is
hereby cancelled.