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              Complimentary         Meanwhile, we look forward to hearing from you soon.
              close
                                    Yours sincerely,
                                                    xxx

              3.  Analyze  the  following  letters.  Determine  which  speech  acts  dominate  in  them  (request,
                  apology, inquiry, etc). Determine their main elements.

              1.                                       A  Letter of ………….

                           I am replying to your letter of 2 May asking us to clear our April balance.
                           I apologize for not setting the account sooner, but due to unfortunate accident
                           with our accountant, we were unable to settle our outstanding balances.
                           Please  find  enclosed  our  cheque  and  accept  our  apologies  for  any
                           inconvenience,
                           Yours sincerely,
                                          xxx
              2.                                      A  Letter of …………..

                           Dear Sir or Madame,

                           I  would  like  some  information  about  about  your  TOEFL  courses  held  in
                           summer.
                           Please  send  me  a  prospectus,  details  of  your  fees  accommodation.  Thank
                           you.

                           Yours sincerely,
                                          xxx

              3.                                        A Letter of …………

                           Dear Mr…

                           Thank you for your letter. Unfortunately, we do not feel we can offer discounts
                           which you have asked for. Therefore, I regret that we have to turn down your
                           order.

                           Yours sincerely,
                                          xxx

              4.You have been on an exchange program and lived with a host family. Write a thank-you note.
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