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FEEDBACK FORMS

Companies can offer online feedback forms for their customers.

This can help companies recognize problems and improve customer

service without losing customers.

MEMBERSHIP MANAGEMENT

Businesses such as clubs and gyms can offer customers the option

of managing their membership online. Customers may want to make

changes to their membership package, check schedules, change their

details, or check a record of their bookings online.

ONLINE SHOPPING

Companies may be able to sell products online. This can help them

sell to anyone in the world at any time of the day, increasing customer

base.

CUSTOMER RELATIONSHIP MANAGEMENT

Companies can use customer relationship management (CRM)

software to manage and improve the relationship they have with

customers. Including CRM software in online business can help

companies get feedback from customers on their business, find out about

customers purchasing habits and preferences, target marketing more

effectively and personalize material, improve customer service and

customer satisfaction, increase sales, identify what customers want and

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