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engaging your customers. For example, if a restaurant you can put their
menu on restaurant’s website. At the very least, company’s website
should list contact details, usually both an email address and phone
number. Companies should think about their services and how to interact
with customers to work out what elements of business could be offered as
an online service.
EXAMPLES OF ONLINE SERVICES
BOOKINGS SYSTEMS
Bookings for restaurants or reservations for a hotel can be managed
online. Beauticians, hairdressers and other service providers may allow
their customers to make appointments online. These systems can work
with an online database and diary and reduce scheduling issues. It can also
help you keep customers' details up to date.
TRAINING COURSES
Courses for training companies can be offered online. This can
allow companies to sell products to anyone in the world and they can take
your courses at a time convenient to them.
ORDER TRACKING
Courier companies can allow customers to track their orders online.
This gives customers an idea of how long they need to wait for a delivery,
so they can make sure they are home when a delivery is due.
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