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Training-activity records should be permanently available, and
should include, among other pieces of information, the results of the
activities. The training gets started according to pre-established
schedules; it should disturb the metrology activities as little as
possible.
The metrology function also often takes the role of adviser about
the choice of measuring instrument and it participates in the training
of the personnel who use the equipment. Therefore, it should be aware
of the need for information and should inform the other people in the
firm about the existence of courses that are in their fields of activity,
or likely to interest them. The metrology function puts them in touch
with different working entities which can answer their queries as far
as possible.
Inexperienced or temporary personnel can undertake measuring
operations, but only if this does not entail any risk of prejudice to the
quality of the measurements.
Such personnel should not be left on their own and there should
be more experienced personnel than inexperienced personnel.
Some regulated activities require a certification; it can be
obtained through organizations approved by the state authorities. The
fact is that for delicate operations, the operator has to demonstrate his
skill and it should be approved. Even if there were no formal
requirement to do so, it would seem sensible to adapt the knowledge
of the personnel to the demands of the activities they undertake. The
personnel are the motor of the firm; their training makes it possible to
ensure that:
– their abilities are appropriate to the needs of the firm;
– the abilities evolve and adapt to the technology and to the
requirements of the markets;
– there are faster and safer initiatives and decision-making.
Training structures for and qualification of the operators make it
possible to define the types of measurement or calibration the
personnel are able to undertake.
Records of all training and qualifications are indispensable.

III Answer the questions:
1 What does the person responsible for the service ensure?
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