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UNIT 2
IMAGE, IMPACT AND
MAKING AN IMPRESSION
“They expect a professional presentation, so they expect to see a
”professional.” Dress appropriately for the occasion, but don’t be one
of the crowd.”
–Wess Roberts
HOW TO MAKE A GREAT FIRST IMPRESSION
by Nina Jamal and Judith Lindenberger
Did you know that within seconds of meeting someone for the first
time, your appearance, body language and non-verbal communication
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