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some agreement, begin to build on this. By doing so, it may help you
to achieve the ultimate resolution that you desire.

10 TIPS AND TACTICS FOR DEALING WITH CONFLICT

One of the most important skills you can learn and develop is how to
deal successfully with conflict. Successful individuals seem to have an
inherent understanding of what causes conflicts and how to resolve
them quickly. For others, however, it’s much harder.

During my 30 years in executive suites and boardrooms, I’ve worked
with people at all levels, in a wide swath of industries and across
many countries. During those periods, I’ve learned that the best
conflict managers often employ a few common approaches to prevent
or overcome potential issues before they become major obstacles.

Use the following tips and tactics in your professional as well as your
personal life. It could help you to become one those great “conflict
resolution experts” that others may call on for help.

1: Ask questions

Conflict can arise due to poor communication — someone didn’t say
what they meant to say or perhaps misstated what was intended.
Before you allow an escalation, ask questions. It won’t cause any loss
of face, and may result in a quick resolution.

2: Analyze expectations

Often, conflicts develop as a result of unmet expectations on one side.
If the other party — expected something they didn’t get or something
that didn’t happen, the whole conversation can become negative and
closed. If a conversation seems to be getting rocky, take a step back
and review together with the other person to try to uncover what just
occurred.

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