Page 9 - 6688
P. 9

9
                    Psychological interference refers  to  our  desire to  participate in communication, our
              likes  and  dislikes  that  may  hinder  our  involvement.  Egotism,  defensiveness,  hostility,
              preoccupation, fear – all these and more constitute psychological noises.
                    Semantic interference occurs when the receiver does not attribute the same meaning
              to the signal that the sender does. No two people attribute exactly the same meaning to
              any word and that it is also possible to attribute different meanings to nonverbal messages.
                    Interference  can  exist  in  the  context  of  the  communication,  in  the  channel,  in  the
              sender of the message, or in the receiver.

                    Feedback
                    Most communication is a two-way affair. The discernible response of a receiver to a
              sender’s message is called feedback. Some feedback is nonverbal – gestures, nods, sighs,
              smiles, and so on. Feedback can be both oral (questions or comments on your collegue’s
              ideas) and written (a response to a memo). Silence can also be a kind of feedback.
                    Luft (1969) calls feedback  “the return to you  of behaviour you  have generated” (p
              116).  Feedback  reinforces  some  behaviours  and  extinguishes  others  as  –  according  to
              Weiner (1967) – “the information which proceeds backward from the performance is able to
              change the general method and pattern of performance” (p. 84). Feedback is an essential
              characteristic of relationships as well as an important source of information about yourself.
              According  to  Knapp  [  ,  ],  communicators  who  recognize  their  interdependence  also
              recognize that communication problems are the result of mutual contribution.

                    Time
                    As communicative interaction progresses in time, exchanges between communicators
              entail  communication  cycles.  The  presence  of  time  is  conveyed  by  representing
              communication  in  the  form  of  a  spiral,  like  an  uncoiled  spring.  Some  writers  prefer  to
              symbolize  time  as  a  helix:  the  only  difference  between  these  forms  is  that  the  spiral  is
              generally regarded as two-dimensional whereas helix is thought of as three-dimensional.
                    Spiral  (or  helical)  models  emphasize  the  effect  of  the  past  on  present  or  future
              behaviour. The communication process, like the helix, is constantly moving forward and is
              always to some degree dependent upon the past, which informs the present and the future.
                    The spiral also illustrates that participants in the communication process can never
              return to the point at which they started. The relationship must undergo change as a result
              of each interaction.

                                           EFFECTIVENESS OF COMMUNICATION
                    Communication is effective when the stimulus as it was initiated and intended by the
              sender, or source, corresponds closely with the stimulus as it is perceived and responded
              to by the receiver.
                    Communication is whole and complete when
                                                 R _  receiver's meaning  =1
                                                     S     sender's meaning
                    1 is rarely reached. The greater the correspondence between our intention and the
              response we receive, the more effective we are in communicating.
                    In general, communication is effective when it brings about one or more of several
              possible outcomes:
                     1.  understanding,                     4.  improved relationships;
   4   5   6   7   8   9   10   11   12   13   14