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artificial intelligence (AI) include speech recognition, logical reasoning,

and creative response. AI systems are used by organization in a variety of

ways, e.g. answering customer queries, new employee training, and data

analysis.

KNOWLEDGE MANAGEMENT SYSTEM (KMS)

Knowledge management refers to a broad set of organizational

strategies and practices used to identify, create, represent, and distribute

knowledge. Knowledge comprises of insights and experiences

exemplified by individuals and entrenched in organizational processes.

Knowledge workers (e.g. engineers and doctors) are those persons whose

jobs center on collection, processing, and application of information.

Knowledge workers are an asset to any organization.

In general, a knowledge management system is a technology-based

system used for creation, capture, storage, and dissemination of

information. Knowledge management system, typically assisted by

specially designed software, assists organization to collect, archive, index,

and retrieve its knowledge.

INTEGRATED INFORMATION SYSTEM (IIS)

These are the information systems that cannot be classified as one

of the five types discussed earlier. An integrated information system is the

one, which supports and provides functionalities provided by the multiple

information systems, e.g. transaction processing and generation of MIS

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