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Task 3. Read and discuss the features of business communication, its two forms -
oral and written.
COMMUNICATION
“Any act by which one person gives to or receives from another person information
about that person's needs, desires, perceptions, knowledge, or affective states. Communication
may be intentional or unintentional, it may involve conventional or unconventional signals,
may take linguistic or non- linguistic forms, and may occur through spoken or other modes.” In
simple words, communication is the exchange of ideas, opinions and information through
written or spoken words, symbols or actions.
Communication is a dialogue, not a monologue. In fact, communication is more
concerned with a dual listening process. For communication to be effective, the message must
mean the same thing to both the sender and the receiver.
BUSINESS COMMUNICATION
Business Communication is any communication used to promote a product, service, or
organization - with the objective of making sale.
In business communication, message is conveyed through various channels of
communication including internet, print (publications), radio, television, outdoor, and word of
mouth.
In business, communication is considered core among business, interpersonal skills and
etiquette.
HISTORICAL BACKGROUND
Thousands years ago, people use to communicate orally. Greeks use a phonetic alphabet
written from left to right. After that, many books appeared on written communication
principles. In a result of this, Greek started her very first library.
When communism was ruling China, communication had become the biggest challenge
within the vast government as well as between government and people. First in China and then
in Rome postal service was launched. After that paper and printing press was invented in China
that made communication easier.

The Past Perfect Tense
T: Today we are going to learn new tense “The Past Perfect Tense”.
How to form the past perfect :
subjec auxiliary verb main verb
+ I had finished my work
+ You had stopped before me

- She had not gone to school.
- We had not left
? Had You arrived
? Had They eaten dinner?

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