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And finally came the question: “Shall ___ attack or withdraw?” The computer started to
___ at once. The officer who had gathered ___ the table could see lights and hear ___. Then
something inside moved and at last ___ the answer. It was “Yes”.
Field-marshal Montgomery’s ___ turned red and he shouted angrily: “Yes, ___?!!”
The computer started to work at once. ___ an hour later the next answer came: ___, sir”.

ESSENTIAL COMPUTER SKILLS
Svitlana decided to improve her computer skills and to apply for a job, but she has a
problem with her computer, so she calls Steven to ask him for an advice.
Svitlana: Good afternoon. This is Svitlana. I have a crisis on my hands. Do you
have a minute?
Steven: Sure. Go ahead. What happened?
Svitlana: Natalia said that computer skills are important in order to get a good
job. So I upgraded my computer, but I can`t print out my resume and I need it for tomorrow.
Every time I try, a window pops up in the middle of the screen, which says: “Can`t find the
printer…” I`ve lifted the printer up and even placed it in front of the monitor, but the computer
still says it can`t find it. What should I do? How can I fix this? Can you help me, please?
Steven: First of all, do not panic. What kind of computer are you using, PC or
Apple?
Svitlana: Well, it is kind of greyish… Why? You know my keyboard is not working
either… It is very strange because it had been working fine…
Steven: Well, … fair enough … Are you running your computer under Windows?
Svitlana: No, my desk is next to the door. Actually, it is a very good point, because
my boss is sitting under a window, and his printer is working fine.
Steven: Hmm… O.K. What`s on your monitor now?
Svitlana: Well, it`s a teddy bear my boyfriend brought me on St. Valentine`s Day.
Why?
Steven: Never mind… Are you sure your keyboard is plugged into the computer?
Svitlana: Just a second – let me check … You know, I am not able to get behind the
computer.
Steven: O.K. Pick up your keyboard and step five paces back.
Svitlana: O.K. One, two, three, four, … five…
Steven: Did the keyboard come with you?
Svitlana: Yes, it did… What is the point?
Steven: Well… That means that the keyboard is not plugged into your computer
… er … Is there another keyboard in your room?
Svitlana: Yes, there is another one here … Oh … this one does work. Wow! Thank
you! Well, I have one more little problem. Natalia said that e-mail is an effective way of
communication. So, I decided to e-mail my resume to an address I saw in a newspaper ad, but I
have never sent information by e-mail before.
Steven: O.K.
Svitlana: Well, I have the letter `a` in the address, but how do I make the circle
around it?

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