Page 130 - 4126

4. Add a human touch. Make it personal.

I just said using templates to answer commonly asked questions. But
do not overkill by making everything automated. There are some
emails that will need your personal attention. So spend some time on
them and try to provide some value. Not only you will get respect
from the receiver, it also adds impression that you care about your
prospects.

5. Never write in capital case

WRITING AN EMAIL IN CAPITAL CASE makes it difficult to read
and the receiver will get annoyed for sure. Hence, do not write an
email in capital letters or else your message might end up in the trash
folder.

6. Stick to the proper message thread

Including the earlier conversations in your reply is a good habit. The
receiver might not remember the subject and the progress of each and
every conversation. Hence, an email without a thread will surely
frustrate the receiver and he will have to spend some time searching
for earlier threads of the conversation.

Gmail automatically includes the threads in your “reply” messages.
Whenever you are replying to an email conversation always click
“reply” instead of composing a new email messages.

7. Read the email before you send it.

Before you hit the send button, read what you have just typed. There
may be spelling and grammatical mistakes which might have slipped
through. Try to read the email from the receiver’s angle and see if it
delivers the same meaning which you are trying to convey.
8. Don’t use abbreviations, slang and emoticons

130