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“Harriet has enabled us to build strong relationships required when you are making major

changes because there are lots of fears and difficulties associated with them. If you feel you have a

strong team you can rely on, it gives you the courage to face things that are at the limits of your
skills”.

“We recognize the value of the individual, but also understand that we are a team with
complementary skills,” says Young.

Phil Besley, a management consultant, did the Heart of Leadership course two-and –a-half

years ago. He now works with organizations on team and personal development.
“The workshop helped me to understand how open I am to others’ views and how ready I

am to confront some of my own fears,” says Besley.
“I learnt the value of how we relate to ourselves and others, rather than tasks and

achievements. If I know what my strengths are, how I feel and what’s important to me, I can begin
to form some values about life, and that lets me relate more effectively to others.”

“I learnt to understand what is right for me.”

“Many people in my work have no understanding of themselves, so they are frightened and
fragile; they have no sense of real purpose or value in what they do. They tend to do the least

uncomfortable thing rather than the most honest thing.”
“It requires a deep understanding within leaders to admit that they’re as confused and

sometimes as frightened and lost as everyone else,” says Besley.

“In the personal-development work I do for organizations, I ask people to say what they
think and feel, so that they begin to create for themselves a climate where they can give each other

support and feed-back. I try to develop a real connection between people, from the boss to the most
junior person, so all can feel that they have a right to be heard.”

BETTER UTILIZATION OF RESOURCES

“Resource utilization’ is becoming a familiar term in management theory. It means

achievement of greater economy in the use of everything – metals, minerals, energy, water,
manpower, finance, etc. The main management technique is better-cost control. It means answering

the question: “How can we achieve the same value of output while reducing all our resource
inputs?” The answer is: “WE must improve quality and standards required by consumers and

industrial customers and make longer our product’s life. Second, we must include economy in the

use of natural resources if they are scarce. It may be the best way to use scarce resources.”