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5. ”Good relationships, however, are the greatest asset. Ukrainians
will be fiercely loyal and trusting and will work hard for people
they are bonded to….In a phenomenon that never ceases to
astonish visitors, Ukrainians, after taking it easy in the workplace
for long spells, are capable of intense and sustained bursts of
energy to complete as assigned task. If a job has to be done, it will
be.” (P.285).

6. “Ukrainians … are less ready to submit to authority. They …are
more individualistic and developed an ethic of hard work. They
respect private property and are economical and cautious about
using their financial assets. (p. 288).

7. “Ukrainians are an outgoing people, more genial than their Russian
cousins and more fun to hang out with… Optimistic and
undemanding, Ukrainians see the brighter side of life, and have a
proverb that explains it all – “Things will sort themselves out
somehow.”… As “southerners”, Ukrainians have a more sunny
disposition than Russians, and make friends more easily. When
they get to know you, they have a great sense of humor, joke a lot,
and laugh at their own troubles.” (p. 271-272).

8. “Some of the most resilient and courageous Ukrainians suffer from
deep-seted feelings of powerlessness and despair, stemming from
years of insecurity and state terror.” (p.278).

9. “The traumas of the twentieth century have indeed left their mark
on the Ukrainian psyche. In public – on streets and in the Metro –
Ukrainians are quiet and reserved. They avoid eye contact with
strangers, refrain from calling attention to themselves, and mind
their own business. On meeting a foreigner, they are likely at first
to be suspicious and cautious, retreating behind a protective barrier.
Smiles from foreigners, especially Americans, puzzle them”
(p.279).

10. “Corruption and bribery are rampant, and the mafia is ubiquitous
in both government and private sector. Every transaction with a
foreigner seems to involve a kickback for some intermediary.
(p.279).

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