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chips are down. As a result you usually end up giving the tight-deadline jobs to Ron or
June.
Employee: You are Bill and your supervisor has just arranged a time for you to
discuss your performance appraisal. You have always received good appraisals and you
really don't expect that much different this time. When your supervisor tells you that he has
rated you as "just meeting standard," you get very upset. You indicate that you have always
received good appraisals in the past. In fact, the last five years you have received two
promotions. You are a "talker" and you try to dominate the interview with your reactions.
Hold on to your negative attitude until the supervisor does some things to make you "cool
down." When he does this, begin to respond objectively.
Bill is the product of a misused appraisal system.
Supervisor: It has come time for you to appraise Bill, one of your employees.

LITERATURE

1. Bell, Arthur H. The Complete Manager's Guide to Interviewing. Homewood, IL: Dow
Jones-Irwin, 1989. This interviewing guide contains the latest legal restrictions and
guidelines for interview questions, verbal and nonverbal techniques for interviewing,
active listening, and the best environment. Effective interviewing is structured into eight
easy-to-follow stages. The entire interview, process is provided to enable the-
interviewer to make the best selection possible.
2. Stewart, Charles J., and William B. Cash. Interviewing: Principles and Practices. 5th
ed. Dubuque, IA: Wm. C. Brown, 1988. This has excellent and comprehensive
coverage of interviewing. In addition to covering the basics, it has entire chapters on
special types of interviews. It includes surveying, information gathering, employment
performance appraisal and disciplining, counseling, and the persuasive interview.
3. Uris, Auren. 88 Mistakes Inteniewers Make and How To Avoid Them. New York:
American Management Association, 1988. This book takes a very applied approach
which not only covers eighty-eight short sections on mistakes but includes with each
mistake "Analysis" and "Effective Action" sections.
4. Zima, Joseph P. Interviewing: Key to Effective Management. Chicago: Science
Research Associates, 1983- This book is one of the best and most comprehensive
books available on this subject. In addition to text materials, numerous checksheets and
practice exercises are included.