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Fig. 2.2 Corporate Capital Components
3. Can you explain the structure of the customer capital?
4. What do you know about structural capital?
5. Explain how human, customer and structural capitals are
interrelated. The figure below may be helpful.
Fig. 2.3 Human, Customer and Strucrural Capital Interrelation
6. What kind of capital does not appear in the balance sheet? Why?
7. What collaborative tools do you know and what is their role?
