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UNIT 1
GETTING STARTED
“I have three desks. One empty for paperwork, one for the internet and
email, and one for the writing computer. “
Lee Child
THE BASIC RULE of etiquette in any circumstance is to have and to
show consideration for the other party. If you will just stop and think
how the other person is likely to receive your communication, you
will go a long way towards preventing misunderstandings and not
giving offense. The SIMPLE TEST is: “How would I feel in these
circumstances, if I received this message?”
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