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   some  observations  based  on       May  contain  new  and
                              what I’ve said.                        important information
                              some            conclusions/        Is short.
                              recommendations.
                              a brief conclusion.               Questions
                                                                   Inviting  questions  implies
                           Concluding                                that  the  audience  is  less
                           There  are  two  conclusions/             expert than the speaker.
                           recommendations.                        Beware of the “nightmare
                           What we need is …..                       scenario”  –  total  silence.
                           I think we have to …..                    Have one or two prepared
                           I  think  we  have  seen  that  we        questions  to  ask  the
                           should ….                                 audience.
                                                                   Keep     control   of   the
                           Inviting questions/ or introducing        meeting.
                           discussions
                           That  concludes  (the  formal  part   Discussion
                           of) my talk.                            Inviting  discussion  gives
                           (Thanks  for  listening)  ….  Now         the  impression  that  the
                           I’d like to invite your comments.         audience    has     useful
                           Now  we  have  (half  an  hour)  for      experience,  so  is  often
                           questions and discussion.                 more diplomatic.
                           Alright.  Now,  any  questions  or      You  still  need  to  control
                           comments?                                 the discussion.
                           So, now I’d be very interested to
                           hear your comments.                   Invitnning  discussion  and
                                                                 questions
                             HANDLING QUESTIONS                    Often the best solution
                           Understood    but   difficult   or      Keep  control,  limit  long
                           impossible to answer                      contributions,  watch  the
                           That’s  a  difficult  question  to        time.
                           answer in a few words
                              It could be …..                   Handling questions
                              In my experience ….                 Listen very carefully.
                              I would say ….                      Ask  for  repetition  or
                              I  don’t  think  I  am  the  right    clarification if necessary.
                              person to answer that. Perhaps       Paraphrase the question to
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