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repeat it to make sure that the receiver is able to remember the
number well. Say something like "Call me on (123) 456-7890,
again if you didn't catch that it was (123) 456-7890."

WARNINGS
 Try not to say any slang or words that will make your message
sound sloppy or hard to understand.
 Don't ramble or pause for too long
 But don't rush your message either
 Stay on topic

Read and memorize the terminology with its definition:

Call Center: An operation with two or more persons that makes and
receives calls, where the incoming call requires a service and not a
particular individual to handle it. Call centers may be help desks,
customer service centers, catalog sales centers, reservations centers,
or telemarketing/collections operations.

Callback Messaging: A feature in which callers on hold can leave an
oral message or their telephone numbers using the keys of a touchtone
telephone pad for later callback from an agent instead of remaining on
hold.

Chat: A system that allows any number of logged-in computer users
to have a typed, real-time, online conversation.

Day-of-week routing: the routing of calls to different destinations
based on day of week. Generally used to route calls to alternate sites
or automated systems on weekend days or holidays when agents may
not be available at traditional destinations.

Delay time: the time callers remain in queue waiting for an agent to
become free. May include the time listening to the delay
announcements, but does not include the time spent going through an
automated attendant menu system selecting choices that result in

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