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UNIT 2
TAKING AND LEAVING MESSAGES
“We have just started, and if you compare the number of people using
Skype to the number using a telephone network around the world,
we're still just starting. “
Niklas Zennstrom
HOW TO LEAVE AN APPROPRIATE PHONE
MESSAGE
STEPS:
1. Before you pick up the phone, plan out what you're going to
say. It may take a few minutes, but don't skip it. You won't
believe the difference it makes.
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