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UNIT 2
                                     TAKING AND LEAVING MESSAGES

                           “We have just started, and if you compare the number of people using
                           Skype  to  the  number  using  a  telephone  network  around  the  world,
                           we're still just starting. “
                                                                             Niklas Zennstrom































                               HOW TO LEAVE AN APPROPRIATE PHONE
                                                      MESSAGE


                           STEPS:

                              1.  Before you pick up the phone, plan out what you're going to
                                  say. It may take a  few  minutes, but don't skip  it. You won't
                                  believe the difference it makes.

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