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too happy to use their languages to help customers, and will feel a
more valued member of your team.
Things to consider:
 The method of recruitment used (moving staff internally,
advertising externally, use of agencies).
 Who to recruit (a bilingual candidate brought up speaking the
language, or a languages graduate, for example).
 The candidates’ language ability and permits (are they as fluent as
they say?)

Using the following suggested checklist of skills and language
vocabulary make up a dialogue about welcoming visitors.

LANGUAGE CHECKLIST SKILLS CHECKLIST
Welcoming visitors Before meeting business partners
Welcome to ….. and fellow professionals from
My name’s ….. other countries, you could find
out about their country:
Arriving  the actual political situation
Hello. My name’s …. from ….  cultural and regional
I’ve got an appointment to see …. differences
Sorry - I am a little late/early.  religion(s)
My plane was delayed …..  the role of women in business
and in society as a whole
Introducing someone  transportation and
This is …He/she’s my Personal telecommunications systems
Assistant.  the economy
Can I introduce you to …..  the main companies
He/she’s our (Project Manager).  the main exports and imports
I’d like to introduce you to …  the market for the business
sector which interests you
Meeting someone and small talk  competitors.
Pleased to meet you. You might also want to find out:
It’s a pleasure.  which topics are safe for
How was your trip? Did you have small talk
a good flight/trip?  which topics are best avoided.
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