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1. A technology is the knowledge and process the firm uses to convert input resources into
output goods or services.

a) ignorance;
b) scholarship;
c) esteem;
d) information.

2. Conversion processes vary in their major input, the degree to which inputs are changed,
and the number of technologies employed in the conversion.

a) contribution;
b) put in;
c) impost;
d) levy.

3. Operations management often begins with the research and product development
activities.

a) interrogation;
b) probe;
c) scrutiny;
d) study.

4. The limited life cycle of every product spurs companies to invest continuously in R&D.

a) outcome;
b) income;
c) statement;
d) probe.

5. Operations planning is planning for production.

a) contriving;
b) intend;
c) hope;
d) desire.

6. The steps in this periodic planning are (1) selecting the appropriate planning horizon, (2)
estimating market demand, (3) comparing demand and capacity, and (4) adjusting output to
demand.

a) forgo;
b) need;
c) relinquish;
d) summon.

7. The major areas of operations control are purchasing, inventory control, scheduling, and
quality control.

a) sell;