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14b In pairs, think of some tips on how to solve the following problems.

                  1      not being understood               2 being patronizing
                  3      explaining difficult concepts      4 sounding dull

                  14c  Richard  is  giving  some  advice  about  the  problems  in  Exercise  14a.  Read  and
                  summarize his ideas. Compare his tips with your suggestions.

                  Richard: It’s obviously best to use everyday language as far as possible. But I don’t think that
                  means avoiding jargon altogether. I find the best approach, so as not to sound patronizing, is to
                  use  a  certain  amount  of  technical  language,  and  then  immediately  afterwards  give
                  straightforward  explanations  of  what  it  means  using  everyday  words.  When  it  comes  to
                  explaining  tricky  technical  concepts,  a  good  technique  is  to  make  comparisons  between  the
                  technical point you're trying to illustrate and things from everyday life that people are familiar
                  with, to help them paint a picture in their minds. And then to help lighten things up, and stop
                  things from sounding dull, I think it’s good to use a bit of humor  as  well, and maybe a few
                  amusing anecdotes.

                  15a  Richard  is  giving  a  tour  of  a  construction  site.  Listen  and  make  notes  of  his
                  explanations of the following technical terms. Make your own ideas and then compare your
                  ideas with his.

                  Richard: As you can see, we’ve started work on the substructure, in other words the part of the
                  structure that’s below ground level. The foundations are concrete piles. Basically, a pile is a
                  column going down into the ground. And we’re using what we call bored in situ concrete, in
                  other  words,  we bore, or drill, a hole in the ground, and concrete's poured in in situ,  which
                  means it’s actually poured on the construction site, in its final position. An alternative is to use
                  what we refer to as pre-cast driven piles. Precast refers to the fact that the piles are made at a
                  factory away from the site, before being delivered. They’re then driven into the ground. They're
                  hammered in with a pile driver which, put simply, is just like a giant hammer. And they don’t just
                  drive in piles, they drive everyone mad  with the constant boom-boom-boom all day long. So,
                  thankfully for our ears, we're not using that technique. Instead, we’re boring the piles. The pile
                  auger over there is effectively just like a giant drill. As it drills into the ground,  we pump a
                  special liquid called bentonite into the hole. Essentially, it's a kind of clay suspension, a sort of
                  mud.  And  that  prevents  the  walls  of  the  hole  from  collapsing  inwards.  So  when  the  hole’s
                  finished, it's full of bentonite. It looks just like a big muddy puddle on the ground. Obviously, it's
                  not a good idea to step in one, like a colleague of mine once did, and then had to drive home in
                  his underpants for a change of clothes. So, once the hole’s been bored and filled with bentonite,
                  they  lower  in  some  steel  reinforcement.  And  then  concrete's  pumped  in.  And  because  the
                  concrete is denser than the bentonite, it displaces it. So, in simple terms, if you picture a glass
                  full of water and imagine pouring concrete into the glass, the water would overflow, and you’d
                  end up with a glass full of concrete. So, that’s piling.

                  1 the substructure   the part of structure below ground
                  2 a pile foundation
                  3 to bore (a pile)
                  4 in situ concrete
                  5 pre-cast piles
                  6 to drive in (a pile)
                  7 a pile driver
                  7 a pile auger

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