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6. Why cannot technology confer wisdom in an information age?
7. Are the following statements true or false?
 Data is a set of discrete facts. Most organizations capture
significant amounts of data in highly structured databases such as

service management and service asset and configuration
management tools/systems and databases. An example of data is

the incident log entry with date and time.
 Information comes from providing context to data. Information is
typically stored in semi-structured content such as documents,
email and multimedia.

 Knowledge is composed of the tacit experiences, ideas, insights,
values and judgments of individuals.

 Wisdom makes use of knowledge to create value through correct
and well-informed decisions.
8. Comment on the following statement:

 The amount of information available to anyone in the world today
is absolutely staggering, given historical standards. It is truly,
lierally mind-boggling.

9. Describe the main steps on the
WisdomLadder using the figure below.
Fig. 1.2 Wisdom Ladder

10. Summarize the text