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business practice in the U.S., but in Paris, one peck on each cheek is
an acceptable greeting. And, the handshake that is widely accepted in
the U.S. is not recognized in all other cultures.

While many companies now offer training in the different cultures
where the company conducts business, it is important that employees
communicating across cultures practice patience and work to increase
their knowledge and understanding of these cultures. This requires the
ability to see that a person's own behaviours and reactions are
oftentimes culturally driven.

If a leader or manager of a team that is working across cultures or
incorporates individuals who speak different languages, practice
different religions, or are members of a society that requires a new
understanding, he or she needs to work to convey this.

Consider any special needs the individuals on your team may have.
For instance, they may observe different holidays, or even have
different hours of operation. Be mindful of time zone differences and
work to keep everyone involved aware and respectful of such
differences.

Generally speaking, patience, courtesy and a bit of curiosity go a long
way. And, if you are unsure of any differences that may exist, simply
ask team members. Again, this may best be done in a one-on-one
setting so that no one feels "put on the spot" or self-conscious, perhaps
even embarrassed, about discussing their own needs or differences or
needs.

DEMAND TOLERANCE

Next, cultivate and demand understanding and tolerance. In doing this,
a little education will usually do the trick. Explain to team members
that the part of the team that works out of the Australia office, for
example, will be working in a different time zone, so electronic
communications and/or return phone calls will experience a delay.

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