Page 119 - 4126

13. Never assume the intent of an email. If you are not sure -- ask
so as to avoid unnecessary misunderstandings.
14. Just because someone doesn't ask for a response doesn't mean
you ignore them. Always acknowledge emails from those you
know in a timely manner.
15. Be sure the Subject: field accurately reflects the content of
your email.
16. Don't hesitate to say thank you, how are you, or appreciate
your help!
17. Keep emails brief and to the point. Save long conversations for
the old fashioned telephone.
18. Always end your emails with "Thank you," "Sincerely," "Take
it easy," "Best regards" - something!

Formatting Emails

19. Do not type in all caps. That's yelling or reflects shouting
emphasis.
20. If you bold your type, know you are bolding your statement
and it will be taken that way by the other side - X10!
21. Do not use patterned backgrounds. Makes your email harder to
read.
22. Stay away from fancy-schmancy fonts -- only the standard
fonts are on all computers.
23. Use emoticons sparingly to ensure your tone and intent are
clear.
24. Typing your emails in all small case gives the perception of
lack of education or laziness.
25. Refrain from using multiple font colors in one email. It makes
your email harder to view and can add to your intent being
misinterpreted.
26. Use formatting sparingly. Instead try to rely on choosing the
most accurate words possible to reflect your tone and avoid
misunderstandings in the process.
Email Attachments

119