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situations. Hopefully, they have demonstrated the need for cross-
cultural training.

Using the following suggested useful phrases and language
vocabulary make up a dialogue about cross-cultural
understanding.

USEFUL PHRASES VOCABULARY
Bargaining Office relocation
If you can guarantee that …..,  aisle
then we will accept the proposal.  clean environment
Provided that …., then we could  construction work
accept the proposal.  desk
If you …., we could ….. .  disruption
If you can …., then we are  dust
prepared to …. .  hot-desk area
 individual office
Persuading  meeting room
I know you’ll agree that …. .  to move
I am sure you’ll agree that …. .  noise
 office space
Giving reassuarance  overhead lightning
I can assure you that …. .  phone line
You can be sure that ….. .  plans
 quiet room
Checking you’ve understood  research laboratory
correctly  storage space
I am sorry, did you say …..?  surface
When you said ... did you
mean…? Symptoms of culture shock
I am sorry, I didn’t catch that. Simple embarrassment
I’m not sure if I have understood Homesickness
you correctly.  Identity confusion
 Depression
Showing understanding  Frustration
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