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Environmental                                             Legal

                      How  do  the  activities  of  international
               pressure  groups  affect  your  business  (e.g.,                 Are        there       relevant
               Greenpeace, Earth First, PETA)?                           consumer laws?

                      Are  there  environmental  protection  laws?              What  is  the  status  of
               What are the regulations regarding waste disposal  employment,  health  and  safety,
               and energy consumption?                                   and product safety laws?

                      Firms  cannot  directly  control  the  general  environment’s  segments  and
               elements.  Accordingly,  successful  companies  gather  the  information  required  to
               understand each segment and its implications for the selection and implementation of
               the appropriate strategies. For example, the terrorist attacks in the United States on
               September  11, 2001,  surprised  businesses  throughout  the  world. This  single  set  of
               events had substantial effects on the U.S. economy. Although individual firms were
               affected differently, none could control the U.S. economy. Instead, companies around
               the globe were challenged to understand the effects of this economy’s decline on their
               current  and  future  strategies.  A  similar  set  of  events  and  relationships  was  seen
               around the world as financial markets began to struggle one after the other starting in
               late 2008.
                      Although  the  degree  of  impact  varies,  these  environmental  segments  affect
               each industry and its firms. The challenge to the firm is to evaluate those elements in
               each segment that are of the greatest importance. Resulting from these efforts should
               be a recognition of environmental changes, trends, opportunities, and threats.
                      Analyzing the Organization’s Microenvironment
                      When we say microenvironment we are referring primarily to an organization’s
               industry,  and  the  upstream  and  downstream  markets  related  to  it.  An industry is  a
               group  of  firms  producing  products  that  are  close  substitutes.  In  the  course  of
               competition, these firms influence one another. Typically, industries include a rich
               mix  of  competitive  strategies  that  companies  use  in  pursuing  strategic
               competitiveness  and  above-average  returns.  In  part,  these  strategies  are  chosen
               because of the influence of an industry’s characteristics.   Upstream markets are the
                                                                                [2]
               industries  that  provide  the  raw  material  or  inputs  for  the  focal  industry,
               while downstream  markets  are  the  industries  (sometimes  consumer  segments)  that
               consume the industry outputs. For example, the oil production market is upstream of
               the oil-refining market (and, conversely, the oil refiners are downstream of the oil
               producers),  which  in  turn  is  upstream  of  the  gasoline  sales  market.  Instead  of
               upstream  and  downstream,  the  terms wholesale and retail are  often  used.
               Accordingly,  the industry microenvironment consists  of  stakeholder  groups  that  a
               firm has regular dealings with. The way these relationships develop can affect the
               costs, quality, and overall success of a business.
                      Porter’s Five-Forces Analysis of Market Structure
                      Figure 5.15 Porter’s Five Forces







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