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B: Oh I’m sorry. I’ll get you another one right away.
2 A: I would like to return this radio.
B: I’m sorry, but we don’t give refunds.
A: Well, then I want to speak to the manager. It doesn’t work and I want my money back.
27. Translate the problems that the man has with his new jacket.
1 broken zip; 2 missing buttons; 3 torn lining; 4 loose stitching; 5 loose buttons; 6 stained
sleeve;
7 uneven sleeves; 80 uneven pockets
28. Match the objects to the problems.
1 table A cracked
2 mirror B stained
3 carpet C scratched
4 cushions D broken
5 TV E torn
A: Good afternoon, Madam. How can I help you?
B: I want to return this table. When it was delivered this morning, I found that it was
scratched.
A: Oh I’m terribly sorry. Would you like us to repair it for you?
B: No. I would prefer to have a refund.
Useful Language for Complaints
Mild Strong
I may be mistaken but … This just won’t do …
I think there may be a problem with … I demand a refund
There seems to be something wrong with … This is just unacceptable.
BUYING CLOTHES
29. Read the dialogue. Make up similar dialogues. What did the woman buy?
A: Hello. Can I help you?
B: Yes, can I try these on, please?
A: Of course. The fitting rooms are over there.
B: Thank you.
A: What do you think?
B: Actually, they’re a bit short. Could you get me the next size up, please?
A: Certainly. Here you are. … Are they any better?
B: Yes, they fit nicely. How much do they cost?
A: They’re $35.
B: Okay. I’ll take them.
A: Thank you. How would you like to pay?
B: In cash. Here you are.
A: Thank you very much. Your receipt is in the bag.
30. Translate into Ukrainian.
1. These countries are regular purchasers of our silk. 2. The best land is reserved for such
commodity as coffee, cotton and bananas. 3. The locals were used to bargaining with each
other so it was difficult for me to get a good price. 4. The workers bargained for a wage rise.
5. We didn’t bargain for it! 6. If you go to a street market you have to be prepared to haggle.
7. The driver was haggling bitterly over the fare. 8. We haggled down the rent by about a
third. 9. These goods we hope may attract retail purchasers. 10. We take the interests of the
customers into account.
31. Translate into English.
1. Тут за рогом є магазин, де продають молоко. 2. Ти не збігаєш мені в цілодобовий

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