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чатів.

Додаток Г
Орієнтовний зміст матеріалів для комп'ютерного набору

1. Business Correspondence
a. Reservations; appointments; hospitality;
condolence; congratulations; thank-you notes

b. Acceptance letters
c. Acknowledgement letters
d. Application letters
e. Collection letters

f. Complaints and adjustments
g. Credit letters.

h. Form letters
i. Enquiries.
j. Order letters.
k. Replies and quotations.

l. Reference letters
m. Refusal letters
n. Sales letters

8. Administrative Documents Memoranda. Reports
9. Executive summaries
10. Instructions

11. Job descriptions Accountability, scope of responsibilities, specific
duties, personal requirements

12. Newsletter articles Purpose; style; tone; research; interviewing; title;
illustrations; emphasis; 5 w’s
13. News releases Style; tone; 5 w’s
14. Policies and procedures A statement of policy; a statement of procedures

15. Process explanation Appropriate sequence; details
16. Proposals Internal proposals, sales proposals; solicited and

unsolicited proposals;
17. Questionaries Logic design; yes/no questions; range of answers
18. Resumes / c.v. General; chronological; by job; by function

19. Contracts Contracts; standard/ framework contracts; essential
clauses of a contract

20. Electronic correspondence E-mail