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CONTENTS

Unit 1. Definition of management ………………………………………….... 4
Unit 2. Levels and areas of management ……………………………………. 11
Unit 3. Accounting …………………………………………………………... 18
Unit 4. Operations management…………………………………………….... 25
Unit 5. Marketing ……………………………………………………………. 32
Unit 6. Risk management ……………………………………………………. 40
Unit 7. Human resources management (HRM)………………………………. 47
Unit 8. Motivation ………………………………………………………….... 54
Unit 9. Business ethics ………………………………………………………. 62
Unit 10. Environmental problems …………………………………………….. 70
Supplement ……………………………………………………………………….... 78
Have a heart, bosses …………………………………………………. 78
Better utilization of resources ………………………………………... 79
Investment banking ………………………………………………….. 80
Advertising and marketing in the future …………………………….. 80
When a firm is in the trouble ……………………………………….... 81
Legal advisors ………………………………………………………... 82
One woman’s experience as a global head of it ……………………... 83
The art of job application ……………………………………………. 84
Suggestions about how to have a fantastic interview ………………... 86
Typical interview questions ………………………………………….. 87
Application …………………………………………………………... 88
Curriculum Vitae (Resume) …………………………………………. 89
Questions regarding resumes ……………………………………….. 90
The ten most common resume-writing mistakes …………………….. 91
Criticizing an employee often produces angry and defensive 91
reactions……………………………………………………………….
Think before saying “I quit” …………………………………………. 92
Sexual harassment on the job as a fact of ethical challenge …………. 93
Environmental advantages of increased power exchange …………… 94
International agreements …………………………………………….. 94
Leadership characteristics and skills survey ………………………… 95