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Н На привітання: “Як ся маєш”, не відповідайте: “Гірше нікуди”.
І Не впадайте у відчай, одержавши негативну відповідь; пробуйте ще і

К ще, доки не доб’єтеся позитивного результату.
Не відкладайте вирішення назрілої проблеми “на завтра”.
О

Л
Не намагайтеся “з’їсти” більше, ніж можете.
И

IX. Communicative situation:

At the final session of a year-long executive development program in Seattle, the president

of an oil company came up to me and said, “Stephen, when you pointed out the difference between
leadreship and management in the second month, I looked at my role as the president of this

company and realized that I had never been into leadership. I was deep into management, buried by
pressing challenges and the details of day-to-day logistics. So I decided to withdraw from

management. I could get other people to do that. I wanted to really lead my organization.
“It was hard. I went through withdrawal pains because I stopped dealing with a lot of the

pressing, urgent matters that were right in front of me, and which gave me a sense of immediate

accomplishment. I didn’t receive much satisfaction as I started wrestling with the direction issues,
the culture building issues, the deep analysis of problems, the seizing of new opportunities. Others

also went through withdrawal pains from their working styles comfort zones. They missed the easy

accessibility I had given them before. They still wanted me to be available to them, to respond, to
help solve their problems on a day-to-day basis.

“But I persisted. I was absolutely convinced that I needed to provide leadreship. And I did.
Today our whole business is different. We are more in line with our environment. We have doubled

our revenues and quadrupled our profits. I am into leadership.”

X. Discuss the following points in groups:

1. Levels of management.
2. Areas of management.